At Lumexis Electronic Store, we are committed to providing quality electronics and excellent customer service. If you are not fully satisfied with your purchase, our return policy is designed to ensure a smooth and fair process.
Return Window
You may request a return within 7 days of receiving your order. The item must be:
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Unused and in its original condition
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In original packaging with all accessories, manuals, and documentation
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Accompanied by proof of purchase (receipt or order confirmation)
Non-Returnable Items
We do not accept returns on:
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Products damaged due to misuse or negligence
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Opened software or digital products
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Items marked as “Final Sale” or “Non-Returnable”
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Customized or special-order products
Refund
Once your return is received and inspected:
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We’ll notify you of the approval or rejection
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Approved refunds will be processed to your original payment method within 5–10 business days
Exchanges
Items that arrive defective or damaged may be exchanged for the same item. Please contact us within 48 hours of delivery with supporting photos or video.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or defective product).
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Use a trackable shipping method to ensure your return is received.
How to Start a Return
To initiate a return, please contact us at
+447495087955